To verify that the page is secured, please click on the padlock icon next to the address bar in your browser window. This means you can be guaranteed that communications between your browser and this site’s payment pages are private and secure. This website uses to process payments, offering you the highest level of encryption or security possible. They are designed to set out clearly the Perfect Aquatics responsibilities and your rights. They do not affect your statutory rights. These are the terms on which Perfect Aquatics registered office: 114 Montrose Ave, Luton, Beds, LU3 1HS, company REGISTRATION number 10306026, sells its products online. Please ensure that you read our Live Fish Terms & Conditions before ordering any Live Fishīy purchasing Live Fish from us, you are agreeing to Our Terms and Conditions of Sale. Online trading terms & conditions for products We will of course do our best to ensure that your delivery arrives when stated at the time of purchase, however, we can not be held liable for delays caused by the delivery company. Please note that all services rely on third-party couriers to deliver on time and in good order.Livestock service runs Monday - Thursday and is charged at £25. This is a special service which is designed to ensure that your livestock arrives to you just as it left us, healthy and happy. Livestock deliveries will be made either via APC or DX Livestock delivery service.Cut off time for booking a pallet delivery is 12pm (Midday). An email confirming your delivery will be sent the day before this is due to take place. You will be contacted by a member of our team if this is the case. Delivery days of pallet items that have a build time or need to be ordered in will be booked in by a member of our customer service team prior to delivery. All in-stock pallet deliveries will be booked in after you checkout.If the items you have ordered are large or heavy we would advise that you have someone on hand to help you into the house with your goods. Please be aware that ALL PALLET deliveries will be a curb side drop.Orders containing large aquariums with a net spend under £500 will be dispatched via a tracked pallet delivery service (£9.99) Orders over this amount will qualify for FREE DELIVERY.Orders containing small aquariums with a net spend under £250 will be dispatched via a tracked delivery service (£9.99) Orders over this amount will qualify for FREE DELIVERY.All deliveries (excluding pallets, large aquariums, small aquariums and livestock deliveries) over £50.00 will qualify for our FREE DELIVERY service. Orders under £50.00 will be dispatched via either a tracked delivery service (£9.99) or non-tracked service (also £9.99) depending on your area and the item(s) ordered.(please note that tracking details may not be available for pallet or direct from manufacturer deliveries) If this is not suitable for you, simply reply to the options available from the courier. Another text will follow the morning of the delivery stating your estimated delivery slot. Following on from this you will receive a text message and email providing you with your tracking details. Upon your order being shipped, you will be notified via email.If your order contains an item that is out of stock, a Pre-Order or an item that needs to be ordered in for you, we will always aim to ship your order as soon as possible. If for any reason your order encounters a delay we will contact you via telephone or email to discuss. Each order will be issued with an estimated dispatch date at checkout.Order processing days are Monday-Friday with delivery days being Tuesday-Saturday. If a named day delivery has been requested in your order notes, It will be held by our team ready for dispatch the day prior to that selected. Your order will be shipped via the delivery method selected at checkout. All in stock orders placed before 12pm (Midday) will be shipped the same day (excluding pallet deliveries, livestock deliveries & unless otherwise stated).
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